Return / Cancellation Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Please remember that the items we sell are used, antique, handcrafted, upcycled, etc, and are not offered in brand new condition. However, we take great care to describe things accurately and we take very decent pictures to help you determine suitability for your purposes. 

Due to the high costs associated with preparing, exporting, and delivering larger items such as wood stoves and furniture & bulky items we do not offer returns on these items. 

Smaller Items may be returned at our discretion. To be eligible for a return, the item must have been grossly misrepresented in the description.
All postage costs and associated import fees will be at the buyer's expense.  

If there is a problem with your item, you can contact us at wainfleet.tradingpost@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, such as wood stoves, furniture, and large items that require import documentation / brokerage / duty & border crossing fees to deliver. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
Due to the costs and added fees associated with cross-border shipping, we do not accept exchanges. 

Cancellations 
If an order is cancelled after payment has been accepted and processed. 
(I do not accept and process large payments until personally confirming purchase with the buyer)

Buyer will be liable for a 5% restocking fees as the payment processing fees are non refundable by our payment processor.
Buyer will be liable for all out of pocket expences incurred by us on the buyers behalf such as brokerage filing fees, shippment processing costs such as crating purchase for delivery.