Return & Cancellation Policy

We sell used, antique, vintage, handcrafted, refurbished, and previously owned merchandise. Our products are not sold as new unless specifically stated otherwise.

We take considerable care to photograph and describe our products accurately. Because many of the items we sell are older or previously used, normal signs of age, wear, patina, imperfections, and previous use should be expected.

Please Ask Before You Buy

If you have questions about an item's condition, dimensions, compatibility, suitability, or anything else that may affect your decision to purchase, please contact us before placing your order. We are happy to provide additional information whenever possible.

For many of our lower-value items, the cost of return shipping, cross-border shipping, brokerage, and handling can exceed the value of the item itself. For this reason, we generally do not accept returns simply because a customer has changed their mind or the item is not what they expected.

Returns

Returns are considered on a case-by-case basis.

If an item is materially misrepresented, the wrong item was sent, or there is a significant problem that was not disclosed in the listing, please contact us promptly after delivery so we can review the situation and work toward a reasonable solution.

Unless an item is defective, damaged in transit, materially misrepresented, or incorrectly shipped, the buyer is responsible for return shipping costs and any associated shipping, brokerage, import, or border fees.

Shipping Address

The buyer is responsible for providing a complete and accurate shipping address at the time an order is placed.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because a package is refused or not accepted, any additional shipping, return-to-sender, brokerage, or related charges are the responsibility of the buyer.

We are not responsible for replacing or reshipping an order at our expense when the original shipment was correctly addressed according to the information provided by the buyer.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, is defective, or you received the wrong item, please contact us as soon as possible and provide photographs and a description of the problem. We will review the situation and work with you to determine the appropriate resolution.

Large, Freight & Bulky Items

Wood stoves, furniture, and other large or palletized items are subject to our separate Pallet Freight & Large Item Cancellation Policy because of the substantial costs involved in preparation, palletizing, freight, storage, brokerage, and cross-border delivery.

These items are not eligible for return under this general return policy.

View Large & Freight Item Cancellation Policy

Exchanges

Due to the costs associated with shipping and cross-border transactions, we do not generally offer exchanges.

If you have a concern about an item you've received, please contact us and we will do our best to help.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders for ordinary merchandise that have not yet been shipped may be cancelled at our discretion. Any non-refundable payment-processing fees or other actual costs already incurred on the customer's behalf may be deducted from the refund.

Large, freight, palletized, refurbished, customized, or specially prepared items are subject to the separate Pallet Freight & Large Item Cancellation Policy.

Contact Us 

If you're unsure about an item, its condition, compatibility, shipping, or whether it is right for your needs, please contact us before ordering. We're happy to answer questions and provide additional information whenever we can.

Wainfleet Trading Post
Wainfleet, Ontario, Canada
Phone: (289) 684-2841
Email: wainfleet.tradingpost@gmail.com