Pallet Freight & Large Item Cancellation Policy

At Wainfleet Trading Post, we understand that circumstances can change. We want our customers to feel comfortable purchasing from us, and we will always do our best to work with you if something unexpected comes up.

Because our wood stoves are individually refurbished, prepared, and shipped specifically for our customers, cancellations are handled somewhat differently from ordinary stocked merchandise.

Cancellation Before Shipping

A wood stove order may be cancelled before the stove enters the shipping process.

Please contact us as soon as possible if you need to cancel an order. The earlier you contact us, the more easily we may be able to stop work and avoid additional costs.

Restocking & Preparation Fee

Once an order has been placed, we may remove the stove from available inventory and begin preparing it specifically for the purchaser. This may include refurbishment, repairs, parts installation, palletizing, wrapping, crating, and reserving the stove while awaiting delivery.

For cancellations after preparation of the stove has begun, a 10% restocking and preparation fee will be deducted from the purchase price when the refund is issued.

This fee helps cover the time, preparation, handling, storage, and administrative costs involved in returning a prepared stove to our available inventory.

The restocking and preparation fee does not apply to shipping charges, taxes, or other fees that were not part of the purchase price.

Payment Processing Fees

Payment-processing fees charged to Wainfleet Trading Post by our payment provider are non-refundable and will be deducted from the refund at the actual amount charged.

These fees are separate from the restocking and preparation fee.

Customer-Requested Work & Customization

If a stove has been modified or customized specifically at the customer's request, any labour and materials already incurred for that work will also be deducted from the refund.

This may include requested upgrades, modifications, special finishes, additional parts, baffle plates, heat shields, or other work performed specifically for the purchaser.

We will always do our best to discuss significant customer-requested work with you before proceeding.

After the Stove Enters the Shipping Process

Once a stove has entered the shipping process, cancellation is no longer available.

At this point, the stove may have been fully prepared, palletized, scheduled for transportation, and committed to the carrier. Once shipping has begun, we are unable to recover many of the costs associated with the shipment or return the stove to our normal inventory process.

Refunds

Once a cancellation has been reviewed and approved, the eligible refund will be returned to the original payment method.

Please allow 5–10 business days for the refund to be processed and for the funds to appear in your account, depending on your payment provider.

We're Here to Help

If you have questions about a stove, delivery timing, customization, or anything else before completing your purchase, please contact us. We're happy to answer questions and help you make sure the stove is right for your needs before you place your order.

Phone: 289-684-2841

By completing a wood stove purchase through Wainfleet Trading Post, you acknowledge and agree to the terms of this cancellation policy.

Wainfleet Trading Post reserves the right to update this policy from time to time. The policy in effect at the time of purchase will apply to that order.